Effective Date: July 1, 2025

By opting in to receive SMS text messages from Preface Health Inc., you agree to the following terms:

1. Consent to Receive Text Messages

By providing your phone number and opting in, you expressly consent to receive SMS messages from Preface Health Inc., including:

  • Appointment reminders and confirmations

  • Pre-visit or post-visit clinical questions

  • Instructions related to your care

  • Administrative notices and updates

  • Follow-up reminders or referral instructions

Message frequency varies by patient interaction. Standard message and data rates may apply.

2. No Guarantee of Delivery

While we strive for timely delivery, message delivery is not guaranteed. You are responsible for ensuring your phone number is current and capable of receiving SMS messages.

3. Opting Out

You may opt out at any time by replying STOP to any text message received from us. You may also contact us at [support@prefacehealth.com] or [clinic phone number] to be removed from SMS communications.

4. Support/Help

For help or information about our messaging services, reply HELP to any of our messages or email us at [support@prefacehealth.com].

5. Eligibility

You must be at least 18 years old or have the consent of a parent or guardian to participate in SMS communications.

6. Security

Messages may contain protected health information (PHI). By opting in, you acknowledge the risks of SMS communication, including potential unauthorized access, and consent to receive such information via text.



Privacy Policy for SMS Text Message Communications

Effective Date: July 1, 2025

1. What Information We Collect

When you opt in to SMS communications, we may collect:

  • Your name

  • Mobile phone number

  • Appointment and visit details

  • Clinical intake information (if applicable)

  • Any communication you provide via SMS

2. How We Use Your Information

We use your information solely for:

  • Delivering care-related and operational SMS messages

  • Enhancing your care experience

  • Internal quality and compliance monitoring

3. Sharing and Disclosure

We do not sell or share your information with third parties for marketing purposes. We may share your information:

  • With our clinical staff or affiliates involved in your care

  • With technology providers who assist in delivering messages (under HIPAA-compliant agreements)

  • When required by law

4. Data Retention

We retain SMS communication logs as required by healthcare regulatory standards and delete or de-identify them when no longer needed.

5. Your Rights

You have the right to:

  • Access, correct, or delete your information

  • Withdraw SMS consent at any time

  • File a complaint regarding privacy practices with us or the U.S. Department of Health and Human Services

6. Security Measures

We use industry-standard safeguards to protect your data. However, SMS is not a fully secure communication method. Please do not share highly sensitive information via text.